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It is much more cost-effective than having a permanent assistant. Calls are answered by Australian call centre workers, then the messages sent as an e-mail which I can react to consequently. The assistants are familiar with your service and can field most questions on the place. Ones they can't are forwarded via e-mail.

OfficeHQ has been one of the ideal service and lifestyle choice I have actually ever before made. OfficeHQ have actually been very specialist, responsive and efficient in dealing with the calls for the charity I work for.

Their client service group (I have actually lately been dealing with Amanda & Holly) are unbelievably practical and receptive. And then 5 celebrities to the function team who are absolute experts when responding to the calls coming through from our customers.

Can very advise. We have actually enjoyed utilizing OfficeHQ as our digital reception. Such an easy established up and makes running our service a lot easier. We would not have expanded and been effective as an on-line store without the services of OfficeHQ. We pertain to OfficeHQ as the 'voice of our business', a partner who does a great job every time driving sales queries to us rapidly by email and message, permitting us to react quickly.

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We have been a client of OfficeHQ for a number of years. We've been making use of OfficeHQ successfully as our inbound phone call centre for over 5 years now. Running a web solutions service calls for a customer phone line which always obtains addressed, no matter what time of the day, or just how numerous calls come in at the very same time.

We are thrilled that OfficeHQ has actually transformed out to be the ideal choice. We have actually been delighted with OfficeHQ.

The reception team are respectful and well-spoken, which elevates our brand name and gives the perception that we are always readily available. It actually takes the pressure off me understanding OfficeHQ will certainly address my call if I can't, or if I get on another telephone call. OfficeHQ receptionists really listen to my customers and send me a message outlining what the phone call was concerning.

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It's an excellent solution and extremely advised. Given that involving the services of OfficeHQ over three years ago, our group of psychologists have the certainty of knowing that, when we are not available, the phones will be responded to by a specialist OfficeHQ assistant in a warm individual way. Our technique has all the benefits of a committed receptionist, without the excessive expense of utilizing and training an additional personnel.

They truly carry out as a seamless expansion of the method, reacting to call a really professional and caring method - virtual office receptionist. In realty our consumers call in between 8am and 8pm, well outside common service hours. We require to be entirely confident that all our consumer calls are responded to swiftly

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I truly believe involving an assistant on staff couldn't match the solution OfficeHQ gives. The cost-benefit of using OfficeHQ for a local business like ours is wonderful; it has all the advantages of a full-time receptionist, without the price or require to handle one more employee. OfficeHQ has actually given a very beneficial solution over the last 5 years.

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The service is effective and cost efficient and we see OfficeHQ as an essential part of our interaction technique. I would very advise OfficeHQ to any person that is searching for a specialist incoming telephone answering service! We have actually been utilizing OfficeHQ's services for years currently and it's of the highest standard.

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We are a 40-year-old service and OfficeHQ have been a godsend to us. From top management to the receptionists, absolutely nothing is way too much difficulty. I extremely suggest to any organization seeking a fantastic answering system, telephone call OfficeHQ. I promise you that you will not be disappointed. Terrific specialist people who understand what's really important to companies.

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Yes. This is referred to as "call overflow". A great deal of firms need their phone calls to be responded to just when they are unable to take the call themselves. If you step out of the office for an hour or your internal assistant goes to lunch, is on leave or is busy on an additional phone call and you have numerous phone calls coming in at the one time.

In such instances our assistants will then answer the phone as if we were in your workplace. You're constantly in control and can kick back knowing you will certainly never miss out on another important phone call once more!.

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